Privacy Policy

• Provide bookings, events, payments, and the rest of the Platform
• Coordinate bookings with venues (including request-only bookings we forward on your behalf)
• Show public profiles, ratings, and event pages
• Send booking confirmations, reminders, and updates
• Understand usage to improve the Platform
• Prevent fraud and abuse; enforce our Terms
• Meet legal obligations

• Venues and hosts: when you book or join an event, the venue or host sees the information needed to run it — your name, booking details, attendance, and payment status.
• Other users: your public profile, ratings, and content you post are visible on the Platform.
• Service providers: Stripe (payments) and Amazon Web Services (hosting, authentication, notifications), under their own data protection commitments.
• Legal: when required by law — each request is reviewed for legality and scope, we share only the minimum required, and requests are documented and may be challenged.

We do not sell or rent your personal information, and we do not share it for third-party advertising.

Our analytics are first-party: the usage events described in Section 1 are collected and stored by us, associated with your account, and used only to operate and improve SportsVybe. We do not use third-party advertising or analytics trackers on the Platform.

The mobile app may request:

• Location (precise, while in use) — nearby venues and distance-based results
• Camera — scanning payment cards at checkout
• Photo library — adding profile and event photos
• Calendar — you can add a booking once (add-only) or grant full calendar access so we can keep your upcoming bookings in sync (create, update, or remove matching calendar events) after you choose that option
• Notifications — booking confirmations, reminders, and updates

Each permission is optional and requested in context; you can change them in your device settings at any time.

Our website and venue dashboard use only functional cookies — for things like login sessions and interface preferences. We do not use tracking or advertising cookies. You can disable cookies in your browser, though some features may stop working.

We keep information only as long as needed to:

• Provide the Platform (account data: while your account is active)
• Meet legal, tax, and payment obligations: we keep payment and transaction records for 7 years after the transaction (to meet IRS and state tax recordkeeping requirements), and records tied to an open dispute, chargeback, or legal claim until that matter is fully resolved.
• Resolve disputes and enforce agreements

When information is no longer needed, we delete or de-identify it.

Your profile, ratings, and content you post to public areas are visible to other users of the Platform. If you delete your account, ratings you left remain visible as part of the venue's history, since they reflect a real, completed visit — but we remove the link between the rating and your account, so it is no longer attributed to your profile or username.

We protect information with encryption in transit (SSL/TLS), PCI-compliant payment processing through Stripe, and AWS cloud infrastructure. No system is perfectly secure, and we cannot guarantee absolute security — if we learn of a breach affecting your information, we will notify you as required by law.

You can delete your account from the app: Settings → Delete Account. Deleting your account removes your login and personal profile; payment and dispute records are retained as required by law (Section 7). You can also request deletion through support.sportsvybe.com.

Depending on your state, you may have the right to know what personal information we hold about you, to access it, to correct it, to delete it, and to receive a copy of it. We honor these requests for all users, regardless of state. To receive a copy of your information, request it through support (we do not currently offer an in-app download).

• To exercise any right, contact us through support.sportsvybe.com. We verify requests using your account email.
• We respond within 45 days.
• If we decline a request, we will explain why, and you may appeal by replying to our response; appeals are reviewed by a different decision-maker.
• We do not discriminate against you for exercising your rights.

We do not sell personal information or process it for targeted advertising, so there is nothing to opt out of on that front.

SportsVybe is for adults 18 and older. We do not knowingly collect information from anyone under 18. If we learn that we have, we will delete it promptly. (If we introduce youth programs in the future, we will update this policy with parental-consent practices first.)

We may update this policy. When we make material changes, we will notify you in the app or dashboard and update the date at the top of this page. Material changes to how we handle your information will be presented for your acceptance.

Questions or requests: https://support.sportsvybe.com

SportsVybe, LLC
Miami, Florida