Cancellation & Refund Policy

• Every bookable venue and paid event on SportsVybe uses a tiered cancellation policy: a set of deadlines before the start time, each with a refund percentage. For example: cancel more than 7 days out — full refund of the refundable amount; within 48 hours — no refund. The specific tiers vary by venue and are shown at checkout.
• Cut-offs are based on the booking's start time and are shown in the venue's local time with your booking.
• When you cancel in the app, the refund percentage for the current tier is applied automatically as described in Section 2.

• Refunds are issued to your original payment method through Stripe. Processing typically takes 5–10 business days to appear on your statement, depending on your bank.
• Your total includes a convenience fee, shown at checkout. It covers secure online booking and card processing. Because card processing fees aren't returned when a payment is refunded (see Stripe's policy on fees for refunded payments), the convenience fee is not refunded once your payment is charged, even if you cancel and receive a full or partial refund of the rest. Your cancellation policy percentage applies to the remainder of what you paid (which may include any venue-configured tax shown at checkout).
• For request-only bookings, your card is only held until the venue confirms. If you cancel, or the venue declines or does not respond, the full hold is released, including the convenience fee, and nothing is charged.
• SportsVybe administers refunds on the platform in accordance with the applicable cancellation policy and, where relevant, the venue's decision when the venue cancels.

• If a venue or event host cancels your confirmed booking, they select the refund percentage applied to the amount you paid (for example, full, partial, or none). We encourage venues to refund fairly when they cancel.
• Venues and hosts who repeatedly cancel confirmed bookings may lose visibility or access to the platform.

• Some venues use request-only booking (see our Unclaimed Listing & Claim Policy for how directory and request-to-book listings work). You are not charged until the venue confirms. An authorization hold may appear as pending on your payment method. Declined or expired requests never result in a completed charge.
• After confirmation, the cancellation terms shown at request time apply. If a coordinated request booking cannot be honored, SportsVybe may issue a refund through support where warranted.

• If the facility was unusable, materially not as described, or your confirmed booking wasn't honored, report it through support.sportsvybe.com within 48 hours of the booking time. We review reports and can issue refunds outside the standard tiers where warranted.
• Weather and outdoor conditions: follow any guidance the venue communicates for that booking. If the venue cancels for weather or closure, Section 3 applies.

Please contact us before disputing a charge with your bank — we resolve most issues faster than the chargeback process. Filing a chargeback on a booking that was delivered as described, instead of using this policy, may result in suspension of your account while the dispute is investigated.

We may update this policy. Material changes will be reflected on this page and, when appropriate, presented with related Terms updates in the app or dashboard.

Refund questions: https://support.sportsvybe.com