Unclaimed Listing & Claim Policy

• Partner venues have accepted our Venue Partner Terms and can offer direct booking and/or manage request-only booking through the venue dashboard.
• Directory / discover listings may be created from publicly available information (name, address, facilities, contact details, photos) so players can find places to play. A directory listing does not mean the venue is affiliated with, partnered with, sponsored by, or endorses SportsVybe.
• Request-only venues ask players to submit a booking request (shown in the app as request booking). SportsVybe may forward the request using listed contact information and coordinate confirmation. That does not mean SportsVybe is the venue's agent or can bind the venue.

• Players can submit a booking request for request-only venues. We forward the request using the venue's listed contact information.
• The player is charged only if and when the venue confirms. An authorization hold may appear as pending. Declined or unanswered requests expire without a completed charge.
• The venue always decides whether to accept a request. SportsVybe is not the venue's agent and cannot bind the venue.
• After confirmation and capture, payment, receipts, fees, and refunds follow the same framework as other paid bookings under our Cancellation & Refund Policy.

• Only SportsVybe users who completed a booking or attended an event at the venue can rate it — ratings reflect real visits and unlock after attendance through our post-event survey.
• Ratings use the same thumbs up/down experience summaries as the rest of the Platform (aggregated for display).
• Venues can dispute ratings that violate our Community Guidelines by contacting support. Becoming a Partner gives you dashboard tools to manage your listing and respond to operational issues.

If you operate a listed venue, you can join SportsVybe as a Partner — it's free:

• Contact us through support.sportsvybe.com.
• We verify that you are authorized to act for the venue (for example, through business contact details or documentation we request).
• Once verified, you accept the Venue Partner Terms in onboarding, connect payouts, and can manage bookings, pricing, tax settings, and availability in the venue dashboard.

• If your listing contains inaccurate information, tell us and we will correct it promptly.
• If you do not want your venue listed on SportsVybe, tell us and we will remove the listing after we verify the request, within a reasonable time.
• To dispute a rating on your listing, contact us with the specifics; we review disputes against our Community Guidelines.

We may update this policy. Material changes will be reflected on this page and, when appropriate, presented with related Terms updates.

Claims, corrections, removals, and disputes: https://support.sportsvybe.com